Summer Reading, part 2
More cheating -- erm, summer reading.
"15 Brilliant, Bad and Downright Strange Plans to Save Airlines"
http://www.popularmechanics.com/science/air_space/4328912.html
Not sure I agree with all of these, but at least people are willing to think about it.
I strongly believe innovation is the key. The right type of innovation, that is:
- Customer-side innovation to retain and attract passengers
- Technology and business innovations to make the airlines run more efficiently
These may sound like business-school cliches but ask yourself how they came to be cliches in the first place?
To simply nickel-and-dime customers is a short-sighted idea. Think of gambler who keeps looking for items he can pawn off, or the person living check-to-check who juggles credit to make ends meet.
(and to dress up the fees in a fancy term "a la carte" is just an insult.)
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